If you are dissatisfied with your garment fit or quality, and would like to return them, the following terms and conditions apply for the return procedure-

• The customer will have to raise a return request from their account, within 7 days of the delivery of the product.

• The customer will have to self-ship the products within 48 hours after the return request is raised and accepted. The customer will be asked to share a copy of the courier receipt at info@greyfalconofficial.com.

• Please make sure that the returned items are packed securely to prevent any loss or damage during transit. 

• The customer will have to mention their details of name, address and phone number on the parcel before sending the courier out. 

• The return process can be availed only one time, post which only size exchanges will be provided in the garment ordered.

• For all self-shipped returns, please use a reliable courier service.

• The address for Self-Shipped Returns is:

           S K Global Vogue Pvt. Ltd

           G33/34, G Block, Sector 6 Noida, Uttar Pradesh 201301

           Phone: +91 7347592620

• All returned items must be unused and unwashed for hygiene reasons.

• The item should be returned with original packaging and tags. Items without tags will strictly not be accepted. 

• Items on sale will not be applicable for returns or exchange / alteration.

• Sale items are non-refundable and cannot be cancelled under any circumstances.

• Discount coupons/Reward points/Store credit will not be applicable for use on sale items or on items from brands other than Grey Falcon.

• In case of a return, the amount paid for the garment will be credited to the customer's e-wallet in their account, on Info@greyfalconofficial.com in after deducting the shipping charges paid.

• Only after the Quality Check of the garment is performed by our team, and the garment is found in proper condition, will the amount for the returned garment be reimbursed in the client’s online e-wallet. The e-wallet credit will be available for use for 3 months from the date of issue. (We do not do cash refunds/bank account refunds)

• Shipping Charges shall be non-refundable.

• In case you receive a damaged/defective product, please notify us within 24 hours of receipt of the product. We might request you to share snapshots at Info@greyfalconofficial.com our representative will get in touch with you for the same.

• PLEASE NOTE: Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

• For any concerns/queries, please contact us on Info@greyfalconofficial.com or Phone: +91 7347592620

   

  EXCHANGE POLICY

  If you are unhappy with your garment fit or quality, and would like to exchange it for another size, the following terms and conditions apply for the exchange procedure-

  • The customer will have to raise an exchange request from their Grey falcon account, within 7 days of the delivery of the product.

  • The customer will have to log in into their account to exchange the product. Once logged in, click on the “Exchange” option to proceed and follow the steps mentioned therein to initiate the procedure.

  • The customer will have to self-ship the products within 48 hours after the return request is raised. The courier amount will be strictly borne by the customer and will be non-refundable. 

  • For self-shipped returns, the customer may be asked to share a copy of the outgoing courier receipt at Info@greyfalconofficial.com

  • We request you to please make sure that the returned items are packed securely to prevent any loss or damage during transit. 

  • For all self-shipped exchanges, please use a reliable courier service.

  The address for Self-Shipped Returns is:

  To,

  S K Global Vogue Pvt. Ltd

  G33/34, G Block, Sector 6 Noida, Uttar Pradesh 201301

  M (+91) 7347592620

  • Items for exchange must be unused and unwashed for hygiene reasons.

  • The items should be returned with original packaging and tags. Items without tags will strictly not be accepted.

  • Items on sale will not be applicable for returns or exchange / alteration.

  • Sale items are non-refundable and cannot be cancelled under any circumstances.

  • Discount coupons/Reward points/Store credit/ Gift cards will not be applicable for use on sale items or on items from brands other than Grey Falcon.

  • Once the exchange garment is received by us, only after the Quality Check of the garment is performed by our team, and the garment is found in proper condition, will the new garment go out in exchange. Since we are a Made to order brand, the exchange timeline can take up to 10 to 15 working days.

  • PLEASE NOTE: Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

  For any concerns/queries-Please contact us on 

  Info@greyfalconoffical.com 

  Phone: +91 7347592620